The ModuleQ Blog

Updates, musings, and advice from the folks behind ModuleQ

A Major Milestone for Enterprise AI

ModuleQ has chosen Microsoft Teams, launched today, as the platform for our Q knowledge delivery solution. Teams is an innovative chat-based workspace that will help transform the Enterprise Artificial Intelligence (AI) landscape. AI solutions depend on UX platforms to mediate interactions with end users.  In the consumer space, the leading UX platforms are communication systems […]

Announcing the ModuleQ Enterprise Solution for Microsoft Teams

Today we launched ModuleQ’s ‘Q’ on Microsoft Teams. Here at ModuleQ, we spend our time thinking about the challenges faced by organizations that support communities of knowledge professionals. Our team consists of people who have lived these challenges throughout their own careers. The product of our combined experience is People-Facing Artificial Intelligence that identifies the […]

Hey Coach, how do you do it?

I am hearing buzz about coaching sales teams. Some people lament the fact that first line and first time managers aren’t trained or encouraged to coach. Organizations are getting good at delivering content to sales teams but not at training on best practices for inspiration and management. So, I have promoted sales representatives to become […]

Hey Coach: I know you… (Part 2)

As the sales leader for an early start-up company, I have left our yearly Sales Club in the evening with a sales rep to fly cross country for an important customer meeting. We flew all night arriving at 6AM, cleaned up and attended the meeting at 8AM. It had to be in person. This customer’s […]

Hey Coach: Take Control!

What goes around comes around! Back in the day of software sales we started anew from zero sales every quarter. However, with SaaS solutions we were able to finally get predictable scaling in our forecast. While I was working at WebEx we perfected the departmental sale while watching usage to keep churn percentages single digit. […]

Microsoft + LinkedIn = Uber for the Knowledge Economy

Business types are not bullish on the Microsoft acquisition of LinkedIn: “the deal’s rationale looks questionable. … firms are unlikely to want to give their employees more of an excuse to spend time on social media” — The Economist “the concrete synergies are hard to see … there are vague tech-speak promises of how LinkedIn’s social network […]

Hey Coach! You’ve almost reached the finish line…

Now that you have set the table, roll up your sleeves and get to work. Over the last couple weeks, I have outlined my steps for leading your sales team to success. Set expectations with your sales team Create a sales culture of buyer empathy Set up an inspection and feedback system for account review […]

Data Fusion Can Even Unclog Drains. Really.

The Wikipedia definition of data fusion is kind of drab: “the process of integration of multiple data and knowledge representing the same real-world object into a consistent, accurate, and useful representation” It turns out that real world applications are a lot more colorful. In New York City, sewers get clogged when restaurants dump cooking oil […]

Hey Coach! Your CRM Doesn’t Build Customer Loyalty…

Your sales team is responsible for building trust with customers. A customer focused sales representative ensures that, by buying their solution, their clients themselves enhance their careers. Your CRM doesn’t build customer loyalty. Your sales team does. I recently read a Forrester report stating that sales representatives called out pricing, competition and product deficiencies as […]